Services & Support
ISS Global provides a full range of services to ensure the Dfuze platform delivers maximum operational value from initial deployment through ongoing operations.
A Wide Variety of Services
From initial consultation through to ongoing support, we cover the full service lifecycle.
Software Training
Comprehensive training courses to ensure Dfuze users can harness the full potential of the system, with basic and advanced instructor-led programmes available on-site and remotely.
Support & Maintenance
Comprehensive, multi-stage support including software version upgrades, service patch releases, and unlimited telephone and email support under premium or standard coverage.
Installation, Integration & Validation
On-site technicians install and integrate Dfuze into existing environments to ensure compliance with organisational requirements, coupled with an ISO 9001 certified QA process.
Technical Consultation
Practical and technical assessments to ensure existing infrastructure is adequate for the Dfuze system before installation or upgrade.
Certification Offerings
We offer certification courses for the Dfuze Intelligence Management System. Training is tailored to meet the unique needs of each customer's environment and conducted in a phased approach covering platform overview, data entry, search, analysis, and system administration.
On-Site Training
ISS Global staff travel to the client site to provide classroom training to all Dfuze users. Programmes are designed to meet the unique needs of each client, with a focus on maximising operational effectiveness.
Virtual Training
Online training for users who wish to participate remotely via Microsoft Teams, WebEx, or other platforms. The same full curriculum as on-site classroom training, delivered regardless of location.
Installation, Integration & Validation
The Dfuze implementation process follows a structured phased approach to ensure compatibility, compliance, and operational readiness.
Software and infrastructure setup on the target environment with compatibility verification.
Delivery and provisioning of any required server, storage, or networking hardware.
System integration with existing infrastructure, custom configuration, and security hardening.
User acceptance testing (UAT), full training, and operational validation.
Handover to operational teams with documentation, support agreements, and ongoing maintenance.
Support & Maintenance
Premium Support
24/7/365 coverage. Includes unlimited telephone and email support, delivery of software version upgrades, and service patch releases around the clock.
Standard Support
09:00 – 17:00 GMT, Monday to Friday (excluding national holidays). Includes unlimited telephone and email support, software version upgrades, and service patch releases.
Technical Consultation
ISS Global conducts detailed analysis of clients' hardware and software setups before installing or upgrading software. Our team works closely with each customer to gain a deep understanding of their capacity requirements and daily operational tasks.
Through this analysis, we ensure clients receive tailored solutions that match their unique needs and capabilities, enhancing productivity and overall performance.
Need a Consultation?
Contact our team to discuss your service requirements, request training, or arrange a technical assessment for your organisation.